Cloud PBX
We connect numbers, employees, queues, schedules and call processing scripts.
Telephony for sales and support
Cloud telephony
We set up a cloud PBX, numbers, routing and call analytics with integration into CRM and workflows.
What we solve
Focused on business outcomes
Voice menu and routing
We configure IVR, forwarding, groups and rules for working and non-working hours.
Integration with CRM
We create cards and transactions for calls, save the history and recording of conversations.
Quality control
We configure reports, missed calls, operator indicators and notifications.
Deliverables
What you receive
The composition of the result is specified according to the task, scale and current maturity of the project.
Configured telephony
Work numbers, users, queues and routing scenarios.
Integration with CRM
Automatic recording of calls and linking to clients and transactions.
Analytics
Reports on workload, missed calls and team efficiency.
Instructions and support
Documentation, training and post-launch support.
Process
From context to implementation
We work in short, clear steps and show the intermediate result.
Discovery
We clarify goals, users, processes and restrictions.
Concept
We formulate the approach, scope, priorities and criteria for success.
Implementation
We make iterations, check quality and show progress.
Launch
We implement, measure results and plan development.
Related expertise
Extend the project
We will involve the necessary specialists and maintain single responsibility for the result.
Next step
Let's discuss your task
Briefly describe the context - we will suggest the format of the first stage.